If you want to close your account, you can easily do so via the customer support in the app. Before closing, ensure that you no longer have any EUR or BTC balances in your account. Additionally, after closure, you can still log in to download your transaction history, though the account will no longer be fully functional.
Account Closure Process
Tap the “💬 icon” at the top right of the home screen in the 21bitcoin app.
Create a support ticket providing your intention to close the account and a reason for the closure.
Your request will be processed by the support team according to 21bitcoin's general terms and conditions and privacy policy.
Once your account is closed, you will receive a confirmation notification.