If you want to close your account, you can easily do so via the customer support in the app. Additionally, after closure, you can still log in to download your transaction history, though the account will no longer be fully functional.
After account closure, data retention policies are as follows: Personal data is stored for the duration of the business relationship and up to one year after termination. Longer retention may occur due to legal obligations or explicit consent.
Account Closure Process
Create a support ticket through the 21bitcoin application, providing your intention to close the account and a reason for the closure.
Your request will be processed by the support team according to 21bitcoin's general terms and conditions and privacy policy.
Once your account is closed, you will receive a confirmation notification.