Finding out that someone has opened a 21bitcoin account using your personal information without your knowledge is serious. This typically happens when a scammer obtains your identity documents through phishing, fake job offers, or data leaks.
Here is what to do.
Step 1: Contact 21bitcoin support immediately
Reach out to our support team as soon as possible via the chat on our website or help center. Let us know that a fraudulent account has been opened in your name. We will investigate and take action to close the account.
When you contact us, please provide:
Your full name and date of birth
The email address or phone number you believe was used to register (if known)
Any reference to how you found out (e.g. a letter, a credit check alert, a message from our platform)
Support is available Monday to Friday, 09:00 to 18:00. If you write outside these hours, we will respond as soon as we are back.
Step 2: File a police report
We strongly recommend filing a police report for identity theft in your country. This creates an official record of the fraud and is often required by banks, credit agencies, and other services you may need to notify.
Once you have a police report reference number, share it with our support team. 21bitcoin cooperates fully with law enforcement and will provide any information we are permitted to share under applicable data protection regulations.
What 21bitcoin will do
Investigate the account flagged as fraudulent
Close the account if our investigation confirms identity fraud
Cooperate with police or regulatory authorities upon request
Provide you with documentation of our actions where possible
What to do if you were also financially affected
If funds were moved through the fraudulent account and you believe you have suffered a financial loss as a result, include this in your police report and inform our support team. We will do everything within our legal powers to support any investigation.
21bitcoin will never contact you to ask you to verify your identity by sending a payment or transferring Bitcoin. If you receive such a request, it is a scam.