Troubleshooting Bank Deposits

If your bank deposit does not appear in the 21bitcoin app, this can have various reasons

Updated over a week ago

If your bank deposit does not appear in the 21bitcoin app, this may be caused by the following reasons:

  • The name of the bank account from which you made the transfer does not match the name you entered at 21bitcoin

  • Your personal payment purpose was wrong or not included in the deposit

  • When transferring money from a new bank account for the first time, it is possible that the transfer will be checked manually

  • When depositing a large transaction amount, the transfer may be checked manually

  • You have made a SWIFT transfer instead of a SEPA transfer


Note

A standard SEPA bank transfer is credited within 2–3 business days.

A SEPA Instant bank transfer is credited within about 60 seconds.

Did this answer your question?