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Troubleshooting Bank Deposits

If your bank deposit does not appear in the 21bitcoin app, this can have various reasons

If your bank deposit does not appear in the 21bitcoin app, this may be caused by the following reasons:

  • The name of the bank account from which you made the transfer does not match the name you entered at 21bitcoin

  • Your personal payment purpose was wrong or not included in the deposit

  • When transferring money from a new bank account for the first time, it is possible that the transfer will be checked manually

  • When depositing a large transaction amount, the transfer may be checked manually

  • You have made a SWIFT transfer instead of a SEPA transfer


Note

A standard SEPA bank transfer is credited within 2–3 business days.

A SEPA Instant bank transfer is credited within about 60 seconds.

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