Bitcoin transactions differ greatly from traditional bank transfers. They are transparent, fast and independent, but also final. That's why it's very important that you are sure of what you are doing before each transaction and protect yourself from fraud.
Bitcoin transactions are final
Once you have sent Bitcoin, the transaction cannot be reversed. Therefore, only send Bitcoin to your own wallet. 21bitcoin will never ask you to make a payment.
If you are unsure, it is better not to send Bitcoin, as we cannot help you get your money back.
Warning: If someone asks you to send BTC to a specific address, be extremely careful! It could be a scam.
Tips for protecting yourself against fraud
Be skeptical of offers with very high returns or if you are pressured to transfer money.
Be careful with trading bots or automated trading systems.
A reputable company will never ask you to transfer money or taxes directly.
Make sure that a company is transparent about its location.
How to report fraud
If you believe you have been the victim of fraud or notice suspicious activity, please contact us immediately. The best way to do this is directly through the app: Use the chat function (top right of your app) and describe the situation to us. Alternatively, you can contact us via our Help Center on our website.
We will also be happy to call you back if you wish.